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BOOK 7
NIGHTS BUT
ONLY PAY FOR
6 NIGHTS!

Simple book Sunday to Sunday at the Rhodos Hotel any week between
1st May to 10th Sept. 2017.
BOOK NOW AND SAVE!

Frequently Asked Questions

Winter Lift Passes & Summer Activity Passes

Where do I pick up my passes from?
You are able to collect your ski passes from the Rhodos Hotel between the hours of 08:00 and 20:00. People staying with Morzinelets will be handed their passes upon arrival.

If you are not staying with Morzinelets, but are on one of our transfers, we can arrange for your ski passes to be on your shuttle. Please tell us in the booking notes which transfer you have booked.

If you are not a Morzinelets customer and not a Morzineshuttle customer, please provide us with an address of where you would like your ski passes delivered as well as an appropriate time. You can do this in the additional comments box when you make your booking.

Ski & Board Hire

Where do I collect my ski hire from?
You will be able to collect your ski hire from Ridge Sports. If you are travelling with Morzineshuttle, we will take you to the ski shop and then on to your property. If you are not travelling with us you can either make your own way to the Ridge Sports (directions are provided in the confirmation) or you can call the number provided on the booking confirmation and we will arrange to pick you up from your chalet to take you to the ski shop and back again.
What happens if I have a problem with my ski hire during my stay?
You will be provided with an emergency contact number on your booking confirmation, please call this number if you have any problems with ski hire, we will be able to collect you and your skis and take you to the ski shop, to get a new set.

Morzine Accommodation

Can I book accommodation now and add holiday extras on at a later date?
Yes, you can book your accommodation now, when you make your booking, you will create an account with us, and you will be able to use your log in details to add ski hire, lift passes or transfers at a later date.

Click here to login to your Morzinelets suitcase to add ski hire, lift passes or transfers
I am interested in a property, can I reserve this property until next week?
Sorry, no, we do not take any reservations, you have to book online and pay at the time of booking. We cannot hold rooms.
What sort of deposit do you require?
We do not offer the option of a deposit. We keep our prices low all season. You pay the full amount of your holiday when you book online through a secure server.
I would like to know the availability for a property can you help me?
All of our availability on our website is live and up to date. Please check the availability online via the availability calendar. Please do not email us for availability and pricing.

Click here to view:
- Live Hotel availability
- Browse & Search our accommodation
Do I have to clean the property when I leave?
Yes, you will need to leave the property clean and tidy as you found it. If the property requires an additional clean you will be charged through your security deposit.
How is the security deposit paid?
The security deposit is taken as an imprint of your card at the beginning of your holiday, no money is taken at this point.
Can I view my booking online?
Yes, you can view your booking online at any time by logging in to your suitcase on our website. You can log in with your email address and password. Please follow this link to access your suitcase: https://www.morzinelets.com/suitcase/login.asp
Another person has decided to join us, Can we put an extra bed in the room?
No, due to fire regulations we are unable to put extra beds or pop up beds into the rooms.

Airport Transfers / Shuttle Service

I can't find an email confirmation from you, have you sent me one?
Please check your spam folder and add server@morzineshuttle.com to your address book as our emails can get stuck.

If you need us to resend your confirmation, please Contact us
Do I need to print off my email confirmation as proof of purchase?
You can either print off your email confirmation or have it saved to your smart phone, and show us via your smart phone.
I need to get up to Avoriaz, can you drop me at the top station?
No, for customers travelling to Avoriaz, we drop off and pick up at Les Prodains cable car, Les Prodains cable car is the quickest way up and down the mountain.
I want to be dropped off at a specific chalet in Les Gets, is this possible?
Yes, we offer door to door service for Morzine and Les Gets.
I cannot find my accommodation in the drop down menu, is it still ok to get dropped off there?
Yes, we drop off and pick up at all locations in Morzine and Les Gets.
What happens if my flight is delayed and I miss my shuttle?
If you have booked a flexi ticket, you will be able to jump on to the next available shuttle at no extra cost. If you have not booked a flexi ticket, you will need to re book and pay again.
Can I get dropped off at another location in Geneva?
No, we only travel to Geneva airport.
Do I need to bring my child's car seat with me for travel?
No, we have child and baby seats for all ages.
What does Private shuttle mean?
A private shuttle is a shuttle that is booked just for your group. You will not have to share the shuttle with anyone else. It will still leave at the scheduled time, so please make sure you have left enough time to get through the arrivals hall.
How long should I leave to get through the airport on arrival?
We advise that customers leave at least an hour to get through the arrivals hall.
Can I book over the phone or by email?
All our bookings are done online through our website, through a secure server. If you are having trouble with your booking please contact us for help.

If you need help, please Contact us
I need to amend my booking, how do I do this?
You can amend your booking yourself by logging into the client area of our website with your email address and password.

- Login to your suitcase
- If you need help, please Contact us
A flexi ticket has been added to my booking, I did not add this. What is a flexi ticket?
A flexi ticket is automatically added to your booking, it is only optional and you can choose to take it off. However, we do advise all passengers to book a flexi ticket. A flexi ticket enables you to get on to the next available transfer should you miss your scheduled transfer due to flight delays. Without a flexi ticket, you would need to re-book and pay again.
I have booked a 10:00am shuttle from Morzine; will you pick me up at exactly 10:00am?
You need to be ready and waiting 30 minutes before your scheduled transfer time; we pick up in a thirty minute window, and leave resort at the scheduled transfer time.
Which hamlets are included in the Morzine drop off location?
We drop off people who are staying in Morzine town, Montriond, Nyon and Essert Romand. We do not travel to Ardent and Cote D'Arbroz.


Email MorzineLets

PLEASE NOTE: Please do not use this to contact us form if your enquiring about hotel and property availability and pricing, as Morzinelets runs a secure real-time online booking system, which means that the displayed availability and pricing is up to the minute and fully bookable online.

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Speak to a sales operator

UK TranslationEnglish speaking operators
Telephone Morzine Lets0044 (0) 7836592102

Mon-Fri. 10am-4pm (GMT)

French TranslationLes opérateurs français
Telephone Morzine Lets0033 (0) 608 434025

Lundi-Vendredi 10h-16h

MorzineLets LLP (Head Office)

MorzineLets LLP, Staverton Court, Staverton, Cheltenham. Gloucestershire, GL51 0UX. United Kingdom

MorzineLets LLP (France Office)

The Rhodos Hotel, 18 Rue du Bourg, 74110, Morzine,
France

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