Frequently Asked Questions

Our Corona-19 Information
  • LAST UPDATED: 04 November 2020

In the event of a pandemic and travel restrictions, we are committed to postpone the stay or give a refund.

What we're doing to keep you safe

Morzinelets has a longstanding commitment to cleanliness and safety towards our guests and employees. We shall continue this commitment during the public health crisis and will be taking extra measures for your safety whilst staying at our properties . Not only do we follow government guidelines, we have also taken our own initiatives in other areas to help with your safety

Handwashing: Our staff wash their hands frequently and we advise you to do the same, every 30 minutes is recommended. There will also be hand gel available for guests at both public entrances to the hotel.

Staff health: Staff are asked to monitor their health closely and any displaying a high temperature associated with other Covid19 symptoms shall remain or return home.

Guest health: We advise guests not to travel if they are feeling sick and to monitor their temperatures before travelling. Temperature Tests: We will temperature test all guest on arrival and the results will be entered on the customers notes.

Public areas: Our guests are subject to social distasting and to wear a mask when moving around inside the public areas.

A breakdown of our cleaning services

Ventilation of rooms while cleaning. This is an important part of prevention, as droplets can remain in the air for many hours.

All hard and high touch point surfaces - these will be cleaned with an alcohol cleaner which kills bacteria

Crockery and cutlery - this will be put through the dishwasher ready for your arrival.


Winter Lift Passes & Summer Activity Passes
  • Where do I pick up my passes from?

You are able to collect your ski passes from the Rhodos Hotel between the hours of 08:00 and 20:00. People staying with Morzinelets will be handed their passes upon arrival.

If you are not staying with Morzinelets, but are on one of our transfers, we can arrange for your ski passes to be on your shuttle. Please tell us in the booking notes which transfer you have booked.

If you are not a Morzinelets customer and not a Morzineshuttle customer, please provide us with an address of where you would like your ski passes delivered as well as an appropriate time. You can do this in the additional comments box when you make your booking.


Ski & Board Hire
  • Where do I collect my ski hire from?
  • What happens if I have a problem with my ski hire during my stay?

Morzinelets have teamed up with Morzine's Premier Ski and Snowboard Delivery Service, DOORSTEP SKIS - Doorstep Skis will bring your rental equipment for fitting & fine-tuning to your accommodation - delivered FREE and expertly fitted. The perfect way to start your holiday! Click here to find out more

It's Simple, Easy and Hassle Free! Just contact Doorstep Skis and they will sort everything! - Click here to contact them


Morzine Accommodation
  • Can I book accommodation now and add holiday extras on at a later date?
  • I am interested in a property, can I reserve this property until next week?
  • What sort of deposit do you require?
  • I would like to know the availability for a property can you help me?
  • Do I have to clean the property when I leave?
  • How is the security deposit paid?
  • Can I view my booking online?
  • Another person has decided to join us, Can we put an extra bed in the room?

Yes, you can book your accommodation now, when you make your booking, you will create an account with us, and you will be able to use your log in details to add ski hire, lift passes or transfers at a later date.

Click here to login to your Morzinelets suitcase to add ski hire, lift passes or transfers

Sorry, no, we do not take any reservations, you have to book online and pay at the time of booking. We cannot hold rooms.

We do not offer the option of a deposit. We keep our prices low all season. You pay the full amount of your holiday when you book online through a secure server.

All of our availability on our website is live and up to date. Please check the availability online via the availability calendar. Please do not email us for availability and pricing.

Click here to view:
- Live Hotel availability
- Browse & Search our accommodation

Yes, you will need to leave the property clean and tidy as you found it. If the property requires an additional clean you will be charged through your security deposit.

The security deposit is taken as an imprint of your card at the beginning of your holiday, no money is taken at this point.

Yes, you can view your booking online at any time by logging in to your suitcase on our website. You can log in with your email address and password. Please follow this link to access your suitcase: https://www.morzinelets.com/suitcase/login.asp

No, due to fire regulations we are unable to put extra beds or pop up beds into the rooms.


Airport Transfers / Shuttle Service
  • I can't find an email confirmation from you, have you sent me one?
  • Do I need to print off my email confirmation as proof of purchase?
  • I need to get up to Avoriaz, can you drop me at the top station?
  • I want to be dropped off at a specific chalet in Les Gets, is this possible?
  • I cannot find my accommodation in the drop down menu, is it still ok to get dropped off there?
  • What happens if my flight is delayed and I miss my shuttle?
  • What happens if I miss my flight?
  • Can I get dropped off at another location in Geneva?
  • Do I need to bring my child's car seat with me for travel?
  • What does Private shuttle mean?
  • How long should I leave to get through the airport on arrival?
  • Can I book over the phone or by email?
  • I need to amend my booking, how do I do this?
  • A flexi ticket has been added to my booking, I did not add this. What is a flexi ticket?
  • I have booked a 10:00am shuttle from Morzine; will you pick me up at exactly 10:00am?
  • Which hamlets are included in the Morzine drop off location?
  • Where do you pick up / meet up in Geneva Airport?
  • Where do you pick up in Morzine?
  • Where do I pick my lift passes up from?
  • What contact number should I use if I need to contact you on the day of my arrival/departure?

Please check your spam folder and add server@morzineshuttle.com to your address book as our emails can get stuck.

If you need us to resend your confirmation, please Contact us

You can either print off your email confirmation or have it saved to your smart phone, and show us via your smart phone.

No, for customers travelling to Avoriaz, we drop off and pick up at Les Prodains cable car, Les Prodains cable car is the quickest way up and down the mountain.

Yes, we offer door to door service for Morzine and Les Gets.

Yes, we drop off and pick up at all locations in Morzine and Les Gets.

If you have booked a flexi ticket, you will be able to jump on to the next available shuttle at no extra cost. If you have not booked a flexi ticket, you will need to re book and pay again.

A flexi ticket is automatically added to your booking, it is optional and you can choose to take it off. However, we do advise all passengers to book a flexi ticket.

A flexi ticket enables you to get on to the next available transfer should you miss your scheduled transfer. Without a flexi ticket, you would need to re-book and pay again.

No, we only travel to Geneva airport.

No, we have child and baby seats for all ages.

A private shuttle is a shuttle that is booked just for your group.
You will not have to share the shuttle with anyone else.
It will still leave at the scheduled time, so please make sure you have left enough time to get through the arrivals hall. However, if you do miss your scheduled transfer, you will be able to get on the next available scheduled transfer at no extra cost. It is possible that the next available transfer may not be a private shuttle and the client(s) may be required to share with other passengers. Depending on availability, the next available transfer may not be until the following day.

We advise that customers leave at least an hour to get through the arrivals hall.

All our bookings are done online through our website, through a secure server. If you are having trouble with your booking please contact us for help.

If you need help, please Contact us

You can amend your booking yourself by logging into the client area of our website with your email address and password.

- Login to your suitcase
- If you need help, please Contact us

A flexi ticket is automatically added to your booking, it is optional and you can choose to take it off. However, we do advise all passengers to book a flexi ticket.

A flexi ticket enables you to get on to the next available transfer should you miss your scheduled transfer. Without a flexi ticket, you would need to re-book and pay again.

You need to be ready and waiting 30 minutes before your scheduled transfer time; we pick up in a thirty minute window, and leave resort at the scheduled transfer time.

A flexi ticket enables you to get on to the next available transfer should you miss your scheduled transfer due to flight delays. Without a flexi ticket, you would need to re-book and pay again.

We drop off people who are staying in Morzine town, Montriond, Nyon and Essert Romand. We do not travel to Ardent and Cote D'Arbroz.

On arrival, as you exit customs you will see the yellow Visitors Centre in front of you. Turn left and follow the signs for the train station. After approx. 200m you will arrive at some revolving doors. Go through these and turn left. You are now in the Train Station. Carry on straight for approx. 300m, heading for Migros Supermarket. You will find your driver standing to the right of the supermarket.
MapThey will be holding a whiteboard with MorzineShuttle on it.
Your driver will be waiting for you at the meeting point five minutes before your scheduled departure time.

We can pick you up from your accommodation if you are in Morzine town, Nyon, Montriond or Essert Romand.
We can also pick up from your accommodation in Les Gets, as well as the tourist office in St Jean D'Aulps, Taninges and Les Prodains cable car for customers travelling to Avoriaz.

If you are not a Morzinelets customer and not a Morzineshuttle customer, please provide us with an address of where you would like your ski passes delivered as well as an appropriate time. You can do this in the additional comments box when you make your booking. If you wish to notify us after you have made your booking, please e-mail cs@morzinelets.com along with the delivery address and time.

Please use the contact number provided on your booking confirmation.
The transport managers number is 0044 (0) 7508 250225. Please do not use the sales number on the front of the website if you are waiting for a transfer.



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MorzineLets LLP (Head Office)

MorzineLets LLP, Staverton Court, Staverton, Cheltenham. Gloucestershire, GL51 0UX. United Kingdom

MorzineLets LLP (France Office)

The Rhodos Hotel, 18 Rue du Bourg, 74110, Morzine,
France



 

 

 

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